FAQs

Frequently Asked Questions (FAQs)

Ordering & Fitment

How do I know if a part fits my car?
Please check the product title and description carefully. We list the year, make, and model the part is designed for. If you are unsure, contact us at zp2718488239@outlook.com with your VIN (Vehicle Identification Number) or your car's year, make, model, and trim level. We will confirm fitment before you order.

Can I install the parts myself?
Most of our parts are designed for direct replacement and can be installed with basic hand tools. However, some items may require professional installation. We recommend consulting a qualified mechanic if you are not confident in your ability to install the part safely.

Do you offer left and right side parts?
Yes. Many of our lights and mirrors are sold separately for the driver side (left) and passenger side (right). Please check the product title and options before adding to cart.

Do your products come with bulbs or wiring?
It depends on the product. Some assemblies include bulbs and wiring, while others do not. Please read the product description carefully. If you are unsure, contact us before ordering.

Shipping & Delivery

Where do you ship from?
We ship from our warehouse in Hefei, Anhui Province, China. Some orders may be shipped from other fulfillment locations depending on stock availability.

Do you ship to the United States, Canada, and Australia?
Yes. We ship to the United States, Canada, and Australia. If you are located outside these countries, please contact us before placing an order to confirm shipping availability.

How long does shipping take?
Delivery times are estimates and not guarantees. Typical delivery times are:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • Australia: 10–20 business days

These times may be longer during holidays, customs delays, or other circumstances beyond our control.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the size and weight of your order, and the shipping method you choose.

Will I have to pay customs duties or import taxes?
Any customs duties, taxes, or import fees imposed by your country are your responsibility. We are not responsible for delays caused by customs clearance. Please check with your local customs office for more information.

My tracking says delivered, but I did not receive my package. What should I do?
Please contact us at zp2718488239@outlook.com within 30 days of the expected delivery date. We will confirm the shipping address and tracking details, open an investigation with the carrier, and assist you where possible. For full details, please see Section 5 of our Terms of Service.

Can I change my shipping address after placing an order?
If your order has not shipped yet, contact us as soon as possible. We will try to update the address, but we cannot guarantee changes once the order is processed.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be unused, in the same condition you received it, with tags, and in its original packaging. Please see our Refund Policy for full details.

Who pays for return shipping?
It depends on the reason for the return:

  • If the return is due to our error (defective, damaged, missing parts, or wrong item), we cover the return shipping cost in full.

  • If the return is due to buyer reasons (ordered the wrong part or no longer want the item), you are responsible for the return shipping cost. If you use our prepaid return label, the actual cost will be deducted from your refund. You may also arrange your own return shipping and pay the carrier directly.

How long does a refund take?
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, funds are automatically refunded to your original payment method within 3 business days. Your bank or credit card provider may require additional processing time.

Can I exchange a part for a different one?
The fastest way is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Do you charge a restocking fee?
No. There is no restocking fee for returns.

Product Quality & Warranty

Are your parts new?
Yes. Unless otherwise stated, all products are new and unused.

Do your products come with a warranty?
Many of our products include a limited warranty against manufacturing defects. Please check the product description for warranty details. Warranty does not cover damage caused by improper installation, accidents, or normal wear and tear.

What should I do if my part arrives damaged or defective?
Please inspect your order upon receipt and contact us within 7 days at zp2718488239@outlook.com if the item is defective, damaged, or if you received the wrong item. Photos of the defective or damaged product are required so we can evaluate the issue and make it right.

Are your lights DOT or SAE approved?
Some of our lights are DOT/SAE compliant, while others are for off-road or show use only. Please check the product description carefully. If you are unsure, contact us before ordering.

Payment & Account

What payment methods do you accept?
We accept major credit cards and other payment methods available at checkout through Paypal and our payment partners.

Do I need an account to place an order?
No. You can check out as a guest. However, creating an account lets you track orders, save addresses, and view your order history.

Is my payment information secure?
Yes. All payments are processed through secure, PCI-compliant payment providers. We do not store your full payment card details on our servers.

Contact Us

How can I contact TAHONJAZ?
You can reach us at:

  • Email: zp2718488239@outlook.com

  • Phone: +86 187 5606 1770

  • Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time)

We usually respond within 1–2 business days.