Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at zp2718488239@outlook.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at zp2718488239@outlook.com.
Return Shipping Costs
If your return is approved, you may choose one of the following options:
Option A: Use our prepaid return label
We can provide you with a prepaid return shipping label. The actual cost of this label will be deducted from your refund.
Option B: Arrange your own return shipping
You may arrange and pay for your own return shipping. In this case, you pay the carrier directly, and no shipping deduction will be made from your refund.
Exception — Our error
If the return is due to our error (defective item, damaged in transit, missing parts, or wrong item delivered), we will cover the return shipping cost in full. We will provide a prepaid label at no cost to you, and no shipping deduction will be made from your refund.
Where to Send Returns
Returns Department
Room 278, 2nd Floor, Building A, Neng Plaza
No. 1788 Jinggang Road, Shushan District
Hefei City, Anhui Province
China
Return shipping is available from the following countries:
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United States
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Canada
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Australia
If you are located outside these countries, please contact us before returning your item to discuss options.
Damages and Issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos of defective or damaged products are required.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above 30-day policy, if the merchandise is shipped into the European Union, you have the statutory right to cancel or return your order within 14 days after receipt, for any reason and without justification. This statutory right is not restricted by our general 30-day return terms.
As above, the item must be unused, kept in original packaging, with tags intact. Proof of purchase is required.
For returns made under the EU 14-day withdrawal period, the customer shall bear the return shipping cost unless the return is caused by our error.
Return Fee
Customers are not required to pay for return shipping if a product is returned because it is broken, missing parts, or a wrong item was delivered.
If the product is returned due to buyer reasons (such as ordering the wrong part or no longer wanting the item), the customer bears the return shipping cost. If you choose to use our prepaid return label, the actual cost of that label will be deducted from your refund. If you arrange your own return shipping, you pay the carrier directly.
There is no restocking fee for returns in either scenario.
Refunds
We will notify you once we’ve received and inspected your return, and inform you whether your refund is approved. If approved, funds will be automatically refunded to your original payment method within 3 business days. Please note that your bank or credit card provider may require additional processing time to post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at zp2718488239@outlook.com.